Returns & refunds

Not happy? We'll sort it out.

If something isn't right with your order, please contact our customer service first at hello@blissado.com. In many cases we can find a solution together quickly.

30 days to change your mind

You can return your order within 30 days of receiving it, without giving a reason. This is longer than the 14 days required by UK law.

How to return an item

1. Request a return form: email us at hello@blissado.com with your order number. We'll send you the return form and the return address.

2. Send your parcel: pack the item(s) together with the completed return form and send them to the address on the form. Please use a tracked service, as the parcel is your responsibility until it reaches us.

3. Receive your refund: once we've received your return, we'll refund you within 5 working days, to the payment method you used.

Return costs

If you're returning an item because you changed your mind, the return shipping costs are yours. If an item is faulty, damaged or not what you ordered, we cover the costs.

Faulty, damaged or incorrect items

Please email us within 30 days of delivery with your order number and a photo of the problem. This helps us resolve it quickly, with a replacement or a refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Condition of returned items

Please return items complete and, where possible, in their original packaging. If an item has been used more than needed to check it, we may reduce the refund to reflect the loss in value.